HP Memory Upgrade Does NOT Void Warranty

From the "while I was out" department, HP announced in September that a user can upgrade the HP MediaSmart Server without voiding the warranty.

Here is part of the statement (read all):

Based on customer feedback, HP will now offer a path for consumers to upgrade the memory on the HP MediaSmart Server without voiding the hardware warranty. HP customer feedback and research shows that some customers are installing multiple add-ins and/or additional software to the MediaSmart Server, which can lead to a need for additional memory.

Here is what Windows expert and Microsoft MVP Ed Bott had to say:

But forcing customers to search for third-party upgrade instructions is doing a disservice to the community. Windows Home Server MVP Donavon West has put together a superb step-by-step document, with illustrations, that walks you through the process. I followed Donavon’s instructions and had no problems taking the server apart or putting it back together. (And no, I have no desire to upgrade the processor on this server, especially knowing that that upgrade will be completely unsupported.)

HP should have paid Donavon for those instructions and illustrations and then made them available as a downloadable support document from the HP site. Add disclaimers (“This is an unsupported upgrade. If you damage any other components while disassembling the server, any necessary repairs will be outside of normal warranty coverage.”)

Thanks Ed, but I have yet to receive a check from HP. :)

And if you haven't done so already, you can read my entire "How to Upgrade the Memory in your HP EX470" article.